CARPET, UPHOLSTERY, RUG, MATTRESS CLEANING IN CALGARY AREA
Frequently Asked Questions - Janitec Calgary 🫧
Professional carpet cleaning, upholstery restoration, rug and mat care, mattress sanitization, and pet stain removal services.
At Janitec Professional Cleaning Services, we understand that a clean home means a healthier, fresher living environment. Serving Calgary, Okotoks, Chestermere, De Winton, and Foothills, we specialize in carpet deep cleaning, upholstery restoration, rug and mat care, mattress sanitization, and pet stain removal services.
We know you may have questions about our process, pricing, and what to expect, so we’ve put together this comprehensive FAQ section to help. Our commitment to simple pricing and superior cleaning ensures that you get the best service—without hidden fees, unnecessary upsells, or surprises. Have more questions? We’re here to help!
Explore our FAQs below, or call us directly at 587-202-9757 to speak with our team.
What areas do you serve?
We offer carpet cleaning services in Calgary and surrounding areas, including:
- Inner-city communities such as Altadore, Beltline, Britannia, Roxboro, Rideau Park, Parkhill, Patterson, and Mount Royal and more
- Downtown Calgary including Downtown Commercial Core, West End, East Village, Eau Claire, Chinatown, and Mission and more
- Southwest Calgary including Aspen Woods, Evergreen, Shawnessy, West Springs, Alpine Park, Sirocco, Pine Creek, Yorkville, and Trinity Hills and more
- Southeast Calgary including Cranston, Auburn Bay, McKenzie Towne, Mahogany, Seton, Legacy, Walden, Quarry Park, and Belvedere and more
- Northwest Calgary, Northeast Calgary, Okotoks, De Winton, Chestermere, Janet, High River, the Foothills region and more
If your area isn't listed, please contact us — we may still be able to help.
What services do you offer?
We provide professional deep carpet cleaning services for both residential and commercial properties in Calgary and surrounding areas. Our services include:
- Carpet Deep Cleaning (steam & hot water extraction)
- Stain Removal & Spot Cleaning (wine, coffee, ink, grease stains)
- Carpet Sanitization & Protection (Scotchgard™ application)
- Pet Stain & Odor Removal (urine treatment and deodorization)
- Upholstery Cleaning (sofas, chairs, and fabric furniture)
- Rug Cleaning (area rugs and mats)
- Mattress Cleaning (dust mite and allergen removal)
We also offer move-out/move-in carpet cleaning, ideal for renters and landlords.
Are you insured?
Yes, Janitec is fully insured. Your home, property, and belongings are protected during the service.
Do you clean apartment and condo carpets?
Absolutely! We specialize in apartment and condo carpet cleaning using portable, professional-grade equipment — perfect for buildings where truck-mounted systems can’t reach. Whether it’s a regular clean or a move-out carpet cleaning required by property or condo management, we’ve got you covered — and yes, we can provide an invoice upon request.
What is your green cleaning process?
We use eco-friendly, biodegradable products that are safe for children and pets. Our solutions are low-toxicity, leave no harmful residue, and effectively remove allergens, bacteria, and odors — giving you a deep, healthy clean without compromising safety.
Do you offer discounts or package deals?
Yes, we offer:
- Bundle discounts when combining carpet, rug, and upholstery services
- Loyalty discounts for repeat customers
- Seasonal deals — check our deals page or contact us for current promotions
How will you access my home on cleaning day?
You can:
- Be present during the service
- Provide access through a trusted neighbor
- Leave a key in a secure location
- Share a garage or door code in advance
- We ensure professional and secure entry.
How do I pay for cleaning services?
Payment is due upon completion. We accept:
- Credit and debit cards
- E-transfers
- Cash (exact amount please)
For commercial clients, billing arrangements may be discussed in advance.
Can I skip or reschedule my appointment?
Yes. Please provide at least 24 hours' notice to reschedule. We’ll be happy to find a new time that works better for you.
What is the average cost of carpet cleaning?
Typical deep carpet cleaning for a 2-bedroom home in Calgary starts at approximately $90. We provide upfront estimates and never charge hidden fees.
How often should I get my carpets cleaned?
We recommend cleaning carpets every 3–4 months for homes. If you have pets, children, or allergies, more frequent cleaning may be needed.
For commercial spaces, monthly or bi-monthly cleaning is ideal to maintain hygiene and appearance.
Will carpet cleaning disrupt my home or business?
We schedule appointments to minimize disruption. For commercial clients, we offer after-hours or segmented cleaning. Our technicians will inform you about dry times to help plan accordingly.
Can you remove pet hair and odors from carpets?
Yes. We use deep cleaning methods along with specialized enzyme treatments to effectively remove pet hair, dander, and stubborn pet odors from your carpets.
Is carpet cleaning safe for delicate fabrics?
Yes. We use fabric-specific techniques that are safe for delicate materials such as linen, polyester, nylon, rayon, wool, and cotton.
Please note that we do not clean certain types of microfiber due to their sensitivity and risk of damage.
Do I need to prepare anything before your arrival?
Yes, we ask that you:
- Remove small items and clutter from the floor
- Move fragile objects to a safe area
- Secure pets to avoid interference
Do you move furniture?
By default, we do not move furniture as our standard service includes one technician. If light furniture moving is required, please request in advance for an additional fee. Heavy or large items should be moved prior to our visit.
How long does a carpet cleaning take?
A typical carpet cleaning session lasts about 90 minutes. Duration may vary depending on room size, number of rooms, cleaning method, and any additional treatments.
What if I’m not satisfied with the cleaning?
We offer a 24-hour satisfaction guarantee. If you’re unhappy with the service, contact us within 24 hours and we will return to re-clean the affected area at no cost.