Our 100% Satisfaction Promise | Janitec Carpet Cleaning

What Our Satisfaction Promise Covers

Our re-clean commitment applies to the cleaning work Janitec performed during your appointment. If traffic lanes, grout lines, upholstery panels, or other treated areas don't reflect the improvement level we discussed during your pre-appointment walkthrough, contact us within 5 business days of your cleaning and we'll return to re-clean those specific areas.

The promise is tied to process, not guesswork. Because every appointment begins with a scope confirmation (what we're cleaning, what outcome is realistic given fibre condition, soil load, and any pre-existing damage), both you and your technician are working from the same agreed-upon standard before a drop of water is applied.

What Triggers a Valid Re-Clean Request

• Traffic lanes or heavily soiled areas show insufficient improvement relative to what was discussed before cleaning began
• Grout lines remain visibly soiled after tile and grout cleaning, in areas we confirmed as cleanable
• Upholstery panels show residual soil or odour in sections we treated during the appointment
• A treated pet odour area still exhibits smell post-drying that wasn't disclosed as a known severe sub-surface issue

If any of these apply, reach out by phone or email within 5 business days. We'll review the job notes from your appointment and schedule a return visit as quickly as possible; typically within the same week.

Why Most Clients Never Need to Use It

Our pre-clean assessment and post-clean walkthrough are designed to close the gap between expectation and result before you sign off on the job. Before any work begins, your technician identifies fibre type, prior damage, stain history, and sub-surface issues like pet contamination.

Scope and pricing are confirmed, nothing is added mid-job without your approval. After cleaning, we groom the carpet, then walk through the finished rooms with you while the technician is still on-site. Any area that doesn't look right gets re-cleaned on the spot. This is standard procedure, not an exception.

In Janitec's operating history since 2020, the vast majority of callbacks have been pre-empted by the post-clean walkthrough. We'd rather spend 10 extra minutes at the job site than schedule a return visit.

What the Promise Does Not Cover

We're direct about this because honesty is part of how we operate. Realistic expectations protect both sides, and we set them before every job - not after.

Permanent Fibre or Dye Damage

Some carpet damage cannot be corrected by any cleaning process. Bleach spots, sun-faded areas, colour loss from harsh consumer products, or fibres worn flat from years of traffic are structural changes to the fibre - not soil. Cleaning removes what's on the carpet; it cannot restore what's gone from it. We identify and flag these areas during the pre-clean walkthrough so there are no surprises after drying.

Severe Sub-Surface Pet Urine Contamination

When urine has saturated carpet backing, underpad, or reached the subfloor, surface-level extraction addresses only part of the problem. In cases where pad replacement or subfloor treatment is required for complete odour resolution, we say so before starting - and that's documented in your job notes. Our satisfaction promise covers the cleaning work agreed to; it doesn't guarantee complete odour elimination in cases where the scope required to resolve the issue was declined or deferred.

Re-Soiling After Cleaning

Carpet cleaned today can pick up new soil from foot traffic, pets, or tracked-in debris tomorrow. Re-soiling after your appointment is not a cleaning failure, it's normal carpet behaviour. If your carpet seems to be getting dirty unusually quickly after a Janitec cleaning, contact us, we'd rather investigate than have you wonder. Rapid re-soiling can sometimes indicate a residue issue from a previous cleaner's chemistry that our process didn't fully flush, and in those cases we're happy to assess.

Services Not Included in Your Appointment

The guarantee applies to the work performed during your booking. If a stain type, area, or service wasn't included in the agreed scope - either because it wasn't identified at walkthrough or was specifically excluded - a return for those items would be quoted as a new appointment, not covered as a re-clean.